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Frequently Asked Questions


1) Can I order through phone?

    No. We only accept orders via our website Order Form, via email, or via Carousell.
    Our email address is popkidz@gmail.com.

2) How will I receive my orders?
     You shall receive them by post. We offer FREE LOCAL NORMAL MAIL.
     If you wish to opt for registered mail, please top-up S$2.24.

3) When will I receive my orders?
     We shall mail out your orders within 3 days upon the receipt of your payment.
     You shall be notified once your orders are mailed out.

4) What if my parcel is too big to fit into my mailbox?
     All registered mails are delivered to your doorstep. Non-standard sized normal mails that cannot      fit into your mailbox will also be delivered to your doorstep as well (this usually takes additional 1      to 2 days). If nobody is at home, you will receive a notice to collect your parcel at the nearest      SingPost office.

5) When will new products be launched?
     We do not have a fixed timing to launch our new products. Please check back our store for updates as      regularly as you can. We try to launch new items weekly. You may wish to join our mailing list so as to      receive updates of our new products & promotions via email.

6) I sent you an enquiry email but I never received a response. What should I do?
     We take pride in our superior customer service. We try to answer every email within 24 hours. Please      make sure to provide the correct email address so that you can be reached. Sometimes our responses      are marked as spam and sent to your junk mailbox, so please check your junk mailbox before      contacting us again.